tmtcash Privacy Policy – How Your Personal Data Is Handled

When you register an account on tmtcash, we collect personal information that is necessary to create and manage your account, verify your identity, and process your transactions. This includes your full name, date of birth, email address, mobile number, and residential address within the Philippines. We also collect a copy of a valid government-issued ID when you complete the identity verification process required before your first withdrawal. During your use of the platform, we automatically collect technical data such as your device type, browser version, IP address, and session activity logs. This technical data helps us maintain platform security, detect unusual activity, and improve the overall experience for Filipino players. We may also collect information you voluntarily provide when you contact our support team, respond to surveys, or participate in any promotional activity on the platform. All information collected is limited to what is genuinely necessary for the purposes described in this policy.

2. How We Use Your Information

The personal data we collect is used primarily to operate your tmtcash account, process deposits and withdrawals in Philippine pesos, and verify that you meet the eligibility requirements to use the platform. We use your contact details to send you important account notifications, security alerts, and responses to your support requests — we do not use your contact information for unsolicited marketing without your explicit consent. Your identity and payment information is used to comply with our obligations under Philippine anti-money laundering regulations and to conduct the verification checks required by our operating licence. Technical and session data is used to monitor platform performance, investigate reported issues, and protect the security of all accounts on the platform. We may use aggregated, anonymised data — which cannot identify you personally — to analyse usage patterns and improve our games, features, and payment options. We will never use your personal data in a way that is inconsistent with the purposes stated in this Privacy Policy without first notifying you and, where required, obtaining your consent.

3. Who Do We Share Your Data With?

tmtcash does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We share your data only with trusted service providers who assist us in operating the platform, including payment processors that handle PHP transactions, identity verification providers, and cloud infrastructure partners — all of whom are contractually required to handle your data securely and only for the purposes we specify. In certain circumstances, we are legally required to disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts when we receive a valid legal request or when disclosure is necessary to prevent fraud or protect the safety of our users. If tmtcash undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, and you will be notified of any such change in advance. We do not share your data with any entity located outside the Philippines unless that entity provides an equivalent level of data protection and the transfer is permitted under applicable Philippine law. Any third party that receives your data from us is prohibited from using it for any purpose beyond what is strictly necessary to provide the service for which it was shared.

4. How Long Do We Keep Your Data?

We retain your personal data for as long as your tmtcash account remains active and for a period of at least five years after account closure, in line with the record-keeping requirements under Philippine anti-money laundering and gaming regulations. Transaction records, identity verification documents, and account activity logs are kept for the full retention period to allow us to respond to regulatory enquiries, resolve disputes, and comply with our legal obligations. If you request the deletion of your account and there are no outstanding legal or regulatory reasons to retain your data, we will delete or anonymise your personal information within a reasonable timeframe following the completion of the mandatory retention period. Certain anonymised or aggregated data may be retained indefinitely for statistical and analytical purposes, as it can no longer be used to identify you. We review our data retention practices regularly to ensure that we are not holding personal information for longer than is necessary. If you have questions about how long specific types of data are retained, you can contact our support team through your account dashboard.

5. Your Rights as a Data Subject in the Philippines

Under the Philippine Data Privacy Act of 2012 and its implementing rules, you have a number of rights in relation to the personal data that tmtcash holds about you. You have the right to be informed about how your data is collected and used, the right to access a copy of the personal information we hold about you, and the right to correct any inaccurate or outdated information in your account. You also have the right to object to the processing of your personal data in certain circumstances, the right to erasure or blocking of your data where processing is no longer necessary or lawful, and the right to data portability where technically feasible. To exercise any of these rights, please contact our support team through the help centre in your account dashboard, and we will respond to your request within the timeframe required by applicable law. If you believe that your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. tmtcash is committed to handling all data rights requests promptly, transparently, and in full compliance with Philippine law.

6. Cookies and Tracking Technologies

tmtcash uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your session preferences, and to analyse how players interact with different features of the site. Essential cookies are necessary for the platform to operate and cannot be disabled — these include session authentication cookies that keep you logged in securely during your visit. We may also use analytics cookies to understand which pages and features are most used, helping us prioritise improvements that benefit Filipino players. We do not use third-party advertising cookies or allow external advertising networks to track your behaviour across other websites through our platform. You can manage your cookie preferences through your browser settings, though disabling essential cookies may affect your ability to use certain features of the platform. By continuing to use tmtcash after being informed of our cookie practices, you consent to the use of cookies as described in this policy.

7. Security Measures

tmtcash implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure protocols, and sensitive information such as payment details and identity documents is stored with additional layers of access control. We conduct regular security assessments and work with qualified security professionals to identify and address potential vulnerabilities in our systems. Access to personal data within our organisation is restricted to staff and contractors who have a legitimate need to process it as part of their role, and all such personnel are bound by confidentiality obligations. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the National Privacy Commission of the Philippines in accordance with the timelines required by law. While we take every reasonable precaution to protect your data, no system is completely immune to risk, and we encourage you to use a strong, unique password for your tmtcash account and to keep your login credentials confidential.

8. Changes to This Privacy Policy

tmtcash may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes to this policy, we will notify registered players via the contact details on their account and will update the "last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically so that you remain informed about how we are protecting your information. Your continued use of the tmtcash platform after a policy update has been communicated constitutes your acceptance of the revised terms. If you do not agree with any changes to this policy, you should stop using the platform and may request the closure of your account through the support team. For any questions or concerns about this Privacy Policy or our data practices, please reach out to us through the help centre available in your account dashboard.